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Free shipping

The Shade Designers is delighted to offer our customers free shipping! For a complete outline of our shipping and handling process. Please see below.

  • Timing
  • Multiple Shipments
  • Shipping Methods
  • Oversized Products
  • Shipping Outside Contiguous U.S.
  • Sales Tax
  • Repairs + Warranty Service
  • Samples + Catalogs

TIMING

Lead times are based on the product ordered and are estimates that begin counting the business day after an order has been placed. Delays may occur due to the size, nature or complexity of the order, or if a material is on backorder. We will notify you if any of the above situations occur. Once your order ships, we will email your tracking number. While we make every effort to avoid delays in production, they do occasionally occur and are not considered grounds for cancellation. The below lead times are business days.
                      

PRODUCT LEAD TIME
Roller + Solar Shades 
7 days
Roman Shades 10 days

*Exclusive fabric collections ship in 15 days

 

MULTIPLE SHIPMENTS

Each product is custom made and will ship to you as soon as it is finished. Therefore, you may receive multiple shipments depending on the nature of your order. Multiple items of the same product will ship together.

SHIPPING METHODS

We offer 2 methods for shipping:
standard ground - FREE (generally 1-7 business days depending on location)
rush (generally 1-2 business days depending on location) *For rush shipping, add 10% of merchandise total to standard fees ($75 minimum).

*Please note: all standard sized products will ship either via UPS or Fed Ex. Oversized products may ship via freight courier.

OVERSIZED PRODUCTS

Products greater than 94" wide are considered oversized. Rush shipping is not available. And we do not ship oversized products outside the contiguous U.S. Shipping internationally is possible, please contact customer service for assistance.

We will still honor the free standard ground shipping for oversized products, but all oversized products do carry a surcharge depending on its size. Please see chart below for oversized fees.

WIDTH
SURCHARGE
94 1/8" - 120"
$125
120 1/8" - 144" $175
144 1/8" - 168"   
$225
Over 168"   
$275

 

*Special notes: some track products can be spliced there may have slightly different rules to protect and benefit the customer. See below for special scenarios of oversized fees.

SHIPPING OUTSIDE CONTIGUOUS U.S.

We ship to Alaska, Hawaii, and Canada, but free shipping does not apply to these areas. Shipping charges are: 15% of merchandise total ($75 minimum). Rush shipping and oversized products are not available to outside the contiguous U.S. except by special request.
Duties and taxes are not included when shipping to Canada and are the responsibility of the customer.

SALES TAX

Because Urban Shades has its showroom in the states of Florida, we are required by law to collect sales tax whenever shipping to Florida.

SAMPLES + CATALOGS

All samples within the contiguous U.S. ship FREE via USPS Priority Mail. This is the fastest, most reliable service and takes just 1-3 days anywhere in the country. $10 surcharge applies to shipping outside the contiguous U.S.